Last modified: 12.01.2022
Terms of Use
Who we are and what this agreement does
Please read these terms carefully as it constitutes a legally binding agreement between you and Quick Tip Payments Limited, a company registered in England and Wales with company number 13462893 whose registered office is at 13 Dewsbury Road, Liverpool, England, L4 2XE (“QuickTip”).
These terms govern access to and use of the QuickTip website (the “QuickTip Site”) and apply to your use of our services which allows you to pay a tip to a service provider in the hospitality sector via the QuickTip Site. The QuickTip Site facilitates the payment of tips by Tip Givers to Tip Receivers (“QuickTip Services”).
These terms apply to all users of the QuickTip Site. Users of the QuickTip Site include individuals who provide hospitality services to others (“Tip Receivers”), individuals who wish to reward those who have provided hospitality services to them (“Tip Givers”) and individuals who simply download and view the content available through the QuickTip Site.
Your privacy
We only use any personal data we collect through your use of the QuickTip Site and the QuickTip Services in the ways set out in our privacy policy https://about.quicktip.app/legal/terms-of-service.html.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the QuickTip Site or the QuickTip Services may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
Support for the QuickTip Site and how to tell us about problems
If you want to learn more about the QuickTip Site or the QuickTip Services or have any problems using them please take a look at our support resources at quicktip.app.
Contacting us (including with complaints). If you think the QuickTip Site or the QuickTip Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at [email protected].
How we will communicate with you. If we have to contact you we will do so by email, by SMS or by post, using the contact details you have provided to us.
You must be 16 to accept these terms and use the QuickTip Site
You must be 16 or over to accept these terms and use the QuickTip Site.
Changes to these terms
We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.
We will give you at least 30 days’ notice of any change by sending you an SMS with details of the change or notifying you of a change when you next use the QuickTip Site.
If you continue to use the QuickTip Site and the QuickTip Services after we have notified you of the changes this will confirm your acceptance of the revised terms.
Update to the QuickTip Site and changes to the QuickTip Services
From time to time we may automatically update the QuickTip Site and change the QuickTip Services to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the QuickTip Site for these reasons.
If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the QuickTip Site and the QuickTip Services.
We are not responsible for other websites you link to
The QuickTip Site may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
QuickTip Site restrictions
You agree that you will:
Acceptable use restrictions
You must:
Intellectual property rights
All intellectual property rights in the QuickTip Site and the QuickTip Services throughout the world belong to us and the rights in the QuickTip Site are licensed (not sold) to you. You have no intellectual property rights in, or to, the QuickTip Site, or the QuickTip Services other than the right to use them in accordance with these terms.
QuickTip Services
The QuickTip Site connects Tip Givers and Tip Receivers with third party payment processors who provide payment processing for the making and receiving of tips.
Using the QuickTip Site, a Tip Giver can scan the QR Code provided by a Tip Receiver to make payments to the Tip Receiver via a third party payment processor. After scanning the QR Code, the Tip Giver will be directed to a window requesting that they enter the amount of the desired tip amount. Once the Tip Giver has entered the amount, they will have the opportunity to review it. After the Tip Giver reviews and confirms that the amount of the tip is correct, the Tip Giver may proceed to make the payment. The Tip Giver’s payment card will be charged when they make the payment. Once the Tip Giver has made the payment the Tip Giver shall not be entitled to change or cancel that payment and shall not be entitled to a refund (except where required by mandatory law). If the Tip Giver wishes to amend or cancel a payment for a total or partial refund, the Tip Giver must contact QuickTip.
The payment processing services for the QuickTip Site are provided by such service providers as QuickTip may choose from time to time. Once connected to a payment processor, a user will enter into a separate contract for payment processing services with that payment processor. QuickTip will not be a party to this contract.
All payments must be made with an debit or credit cards accepted by the payment processor. The Tip Giver will be charged at the time of making a payment. The payment processor will collect personal data of both the Tip Giver and the Tip Receiver. Such data will be processed and used in accordance with the payment processors privacy policy.
QuickTip reserves the right in its sole discretion to add or replace any payment processor connected to the QuickTip Site, at any time. Each Tip Giver agrees that the payment processor may charge their payment card for any payment made. Each Tip Giver is responsible for ensuring that all of their billing information is complete and accurate.
Each Tip Giver agrees that the payment processor has the right to add to any payment any processing charges owed under any agreements between QuickTip and its banks and/or payment processors. Each Tip Giver further agrees that the payments may be debited from such Tip Giver’s bank/card account in a currency other than the one selected if the bank or payment processor requires payment in a specific currency or the currency selected by the Tip Giver is subject to a mandatory currency conversion. Any payment made in a currency other than the currency of the payment card used may result in additional fees being charged by the payment card provider or the payment processor.
Payments made through the QuickTip Site are subject to fees charged by QuickTip (“QuickTip Fees”) and fees charged by the payment processors (“Processor Fees”) together (“Fees”).
The Fees are calculated as follows:-
5% of the payment proposed to be made to the Tip Receiver + 20p.
This is broken down as follows:
1.5% Processor Fee;
20p Bank transaction charge;
3.5% QuickTip Processing Fee.
The Tip Giver may choose to pay the Fees when using the QuickTip Site (such that no Fees are deducted from the tip before it is transferred to the Tip Receiver).
In cases where the Tip Receiver is charged the Fees such Fess will be deducted from the tip amount and the remaining amount will be transferred to the Tip Receiver.
Example - £5 tip would incur a 45p charge.
The Tip Giver could opt to cover this on behalf of the Tip Receiver. So, a £5 tip would then equate to a Fee of £5.45p payable by the Tip Giver with the Tip Receiver being paid £5.
The Tip Giver is not obliged to cover the Fees and can pass the Fees on to the Tip Receiver. In this scenario a £5 tip would equate to a tip of £4.55p as the Fee is deducted from the payment prior to it being made to the Tip Receiver.
QuickTip makes no representation as to the treatment for tax purposes of any payment made or received via the QuickTip Site. Each Tip Receiver that is self-employed (i.e. not an employee of the applicable service provider) agrees that they are solely responsible for reporting to the relevant tax authorities any income they receive from the QuickTip Site. Where the Tip Receiver is employed by the third party service provider it is sole responsibility of the Tip Receiver for reporting any payments received via the QuickTip Site to enable their employer to make any required deductions in respect of tax from their salary.
QuickTip does not undertake to conduct any such reporting on behalf of any Tip Receiver. However, QuickTip may, when required by applicable law, report certain information regarding payments made and received via the QuickTip Site to tax authorities and other regulators and authorities. For tax purposes, QuickTip may retain information about Tip Givers and Tip Receivers (including contact details and transaction data) for up to six (6) years after the Tip Receiver or Tip Giver ceases using the QuickTip Site.
Your QuickTip Account
You confirm that all information supplied by you on the QuickTip Site, including any information provided by you to create an account to use the QuickTip Services ("QuickTip Account"), or in connection with your use of the QuickTip Site Services is true, accurate, current and complete.
You must keep your QuickTip Account secure and you agree that you shall not disclose your QuickTip Account credentials to anyone. We recommend that you use a strong password and one which is distinctive to your QuickTip Account. You may browse some parts of the QuickTip Site without creating a QuickTip Account.
QuickTip shall not be liable for any loss or damage arising from your failure to safeguard your QuickTip Account.
QuickTip reserves the right to deny any request for the creation a QuickTip Account. QuickTip may disable or terminate access to any QuickTip Account at any time in QuickTip’s sole discretion. If QuickTip disables access to a QuickTip Account, you shall be prevented from accessing the QuickTip Site and using the QuickTip Services and shall not have access to your QuickTip Account details and other information that is associated with your QuickTip Account.
QuickTip may suspend or terminate your QuickTip Account, or cease providing you with the QuickTip Services at any time, including, if we believe: (i) you may have breached these terms; (ii) you may create risk or possible legal exposure for QuickTip; or (iii) the provision of the QuickTip Services is no longer commercially viable. Suspension or termination may also include removal of all or some of the materials uploaded by you. QuickTip will make reasonable efforts to notify you by the e-mail address associated with your account, through the QuickTip Site or when you next attempt to access your QuickTip Account, depending on the circumstances. You acknowledge and agree that QuickTip may make suspensions and terminations in its sole discretion and QuickTip shall not be liable to you or any third-party for any suspension or termination of your access to, or for the removal of any of the materials uploaded by you to, the QuickTip Site. Any suspension or termination of such access or removal of such materials shall be in addition to any and all other rights and remedies that QuickTip may have. In case of termination, we may disable your QuickTip Account but retain the disabled QuickTip Account and the information associated for fraud prevention or other lawful purposes.
You may request the deletion of your QuickTip Account by sending a request by e-mail to [email protected] or by ceasing to use the QuickTip Site and uninstalling the QuickTip Site. If you request deletion of your QuickTip Account, we may disable your QuickTip Account but retain the disabled QuickTip Account for fraud prevention or other lawful purposes.
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not liable for business losses. The QuickTip Site is for domestic and private use. If you use the QuickTip Site for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Please back-up content and data used with the QuickTip Site. We recommend that you back up any content and data used in connection with the QuickTip Site, to protect yourself in case of problems with the QuickTip Site or the QuickTip Services.
Check that the QuickTip Site and the QuickTip Services are suitable for you. The QuickTip Site and the QuickTip Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the QuickTip Site and the QuickTip Services meet your requirements.
We are not responsible for events outside our control. If our provision of the QuickTip Services or support for the QuickTip Site or the QuickTip Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
We may end your rights to use the QuickTip Site and the QuickTip Services if you break these terms
We may end your rights to use the QuickTip Site and QuickTip Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.
If we end your rights to use the QuickTip Site and the QuickTip Services:
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
No rights for third parties
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Which laws apply to this contract and where you may bring legal proceedings
These terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.